Josh Royal standing by some columns.
May 30, 2024

Chatbots to GPT4o: AI's Customer Service Leap

Our Chief Visionary shares his perspective on AI and its impact on Customer Service.
Read
Josh Royal standing by some marble stairs.
May 28, 2024

Josh Royal of Aventus On 5 Ways To Create A Wow! Customer Experience

Our Chief Visionary shares (a lot more than) five nuggets of wisdom on creating exceptional customer experience.
Read
A woman smiling on the phone looks at laptop.
Apr 11, 2024

How Mature is Your Customer Success Team? Try This Customer Success Maturity Model

Learn the importance of building a customer success model, with tips and strategies to help you set up, integrate, and best utilize your model.
Read
A man in office attire looks into the horizon where a stylized mountain range represents the challenges of remote work.  A clear path with flags along its path represents the possibility of step-wise success.
Mar 13, 2024

Keeping Remote Teams Engaged

We discuss a few ways to think about motivation, engagement, and how they can be applied to the remote work environment.
Read
A stylized depiction of a map with a 'legend' section listing areas of the map labeled as 'when and why', 'benefits', etc. corresponding to main ideas in this article.
Feb 23, 2024

Guide to Outsourcing Customer Service

Explore what outsourced customer service looks like when done right, when you know you need it, and what you should be looking for in a BPO provider.
Read
Wayfinding sign pointing in two opposite directions: one direction is labelled 'in-house' and the other is labelled 'outsourcing'.
October 13, 2023

Customer Service: In-house vs Outsourced

Should you keep your Customer Service department in-house or should you outsource? In this blog post, we offer a perspective on the main factors involved in this business decision.
Read
A robotic hand pointing towards a human hand reminiscent of Michaelangelo's fresco 'The creation of Adam'. Between the two hands, the word 'AI' emits a glow and flare.
August 9, 2023

Customer Service: The Future is Human + AI, rather than Human vs. AI

Explore the ways AI excels in Customer Service, five uniquely human skills it can't replicate, and how this blend creates synergy rather than substitution.
Read
The cover image for a blog entry about a 'career in partnerships' done in collaboration with Crossbeam. Corporate illustration in dark green tones.
June 5, 2023

Work in Sales? A Career in Partnerships Could Help You Make More Money Faster

How sales professionals can leverage their skills in partnership roles for increased earning potential and a closer look at the duties and opportunities within these roles.
Read
Seven members from our Philippines team wearing Aventus shirts
May 24, 2023

How to Make Remote Work... Work

Three principles to make remote work better, a great weekend in the Philippines, and how a remote workforce can make your company more resilient.
Read
Aventus' growth is mentioned on the news.
Dec 16, 2016

Customer service company, Aventus plans to hire more than 100 people in North Myrtle Beach

Business owners say more jobs are coming to the Grand Strand.
Read
Aventus' growth is mentioned on the news.
Dec 18, 2017

Company offering Christmas miracle for laid off call center employees

Just days after more than 50 people lost their jobs when a brand-new call center unexpectedly closed, Aventus is offering a chance to finally receive a paycheck.
Read