A stylized depiction of a map with a 'legend' section listing areas of the map labeled as 'when and why', 'benefits', etc. corresponding to main ideas in this article.
Feb 23, 2023

Guide to Outsourcing Customer Service

Explore what outsourced customer service looks like when done right, when you know you need it, and what you should be looking for in a BPO provider.
Wayfinding sign pointing in two opposite directions: one direction is labelled 'in-house' and the other is labelled 'outsourcing'.
October 13, 2023

Customer Service: In-house vs Outsourced

Should you keep your Customer Service department in-house or should you outsource? In this blog post, we offer a perspective on the main factors involved in this business decision.
A robotic hand pointing towards a human hand reminiscent of Michaelangelo's fresco 'The creation of Adam'. Between the two hands, the word 'AI' emits a glow and flare.
August 9, 2023

Customer Service: The Future is Human + AI, rather than Human vs. AI

Explore the ways AI excels in Customer Service, five uniquely human skills it can't replicate, and how this blend creates synergy rather than substitution.
The cover image for a blog entry about a 'career in partnerships' done in collaboration with Crossbeam. Corporate illustration in dark green tones.
June 5, 2023

Work in Sales? A Career in Partnerships Could Help You Make More Money Faster

How sales professionals can leverage their skills in partnership roles for increased earning potential and a closer look at the duties and opportunities within these roles.
Seven members from our Philippines team wearing Aventus shirts
May 24, 2023

How to Make Remote Work... Work

Three principles to make remote work better, a great weekend in the Philippines, and how a remote workforce can make your company more resilient.