Who We Are:

Based in Charleston, South Carolina, our Southern hospitality bleeds into the core of what we do. With 100+ DTC clients, we are continually innovating to provide the top tier customer experience for your business.

In this digital-first world, ecommerce customer experience is not simply nice to have, but rather a prerequisite for success. Data shows that 95% of consumers say that customer service is important for brand loyalty. Where there is a need, we work hard to fill the gap. We seize every opportunity to enhance each customer interaction and tailor them specifically to create the exact experience you’re looking for. At Aventus, we value our people. We operate with kindness, respect and integrity, ensuring that your customers will receive the same.

Meet Your Dedicated Certified E-Commerce Customer Service Experts

With an in-depth interview process and an extensive training program, set your mind at ease knowing our team of experts are handling your customers’ daily interactions, only to produce the best results.

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Lacy B.

Customer Success Manager

Emmanuel Y.

Lead Coach

Camille V.

Training Specialist

Floro D.

Dir of Quality Assurance

Our Agents Are Fully Trained To Handle Any Customer Experience

Call Control

You never know how each customer conversation will go, but that’s why we train our agents to know how to respond, react, and resolve any kind of situation. We teach our agents to have the ability to politely, yet quickly move along a customer service call.

Soft Skills

Soft skills over the phone are crucial to a responsive and upbeat customer experience. Our caring agents are taught the importance of a calm demeanor and correct tone of voice, all while having the best interests for the customer and the company in mind.

Retention

A few main factors to increase customer retention and eventually LTV include the overall satisfaction of a product or service, customer loyalty, and intention to recommend. Our agents are trained to do everything in their power to retain as many customers as possible, in hopes it will eventually lower customer acquisition cost. See how we can increase your retention and strengthen your LTV.

Systems

With 100+ DTC and e-commerce clients, we train our agents to be up to speed on industry platforms such as Shopify, Woocommerce, Amazon and more. We hold our agents to a gold standard in their training and also provide additional professional development opportunities.

Affordable Dedicated Customer
Service Solution

Domestic

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  • First hand exposure to American culture
  • Your Hours of Operation
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call
Popular

Nearshore

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  • Native English Speaking
  • Well-versed in American culture
  • Your Hours of Operation
  • Spanish Speaking
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call

Offshore

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  • Reduced costs
  • Multiple language options
  • Your Hours of Operation
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call